All rates are quoted in US Dollars & EUROS . We will bill your credit card based on the daily exchange rate stated by the Central Bank of Turkey for the specific date of the transactions, which are including VAT tax in effect at present. We are not responsible for additional credit card fees or discrepancies assessed by your local bank.

BOOKING PROCEDURES DEPOSITS

Tour Reservations
A 30 % deposit is required upon booking and the full balance will be charged only upon the starting date of the services commencement.

Cruise Reservations
A 50% non-refundable deposit is required at time of booking. The full balance is due 30 days prior to departure date.

Car Rental Reservations
No deposit is required, however a credit card authorization will be required as guarantee. The full balance will charged 2 days prior to rental date.

Group Reservations
Special Terms and Conditions will be issued at the time of booking based on different services to be rendered. However full balances are required 1 month prior to commencement of services.

REVISIONS
Revisions made to an existing booking are not subject to any fees unless otherwise stated in the deposit policy.

PAYMENT
Traveltourturkey.com accept Visa and Master Card for payment for all programs. A credit card authorization form is required for all transactions and faxed back to our number + 90-212-458 65 70. For security purposes we require a photocopy of your credit card, your signature, billing address and home telephone number. No second-party credit cards will be accepted. Bank money transfers are accepted.

CANCELLATION POLICY

Tour Reservations
Cancellations received up to 7 days prior to commencement of services are subject to a 15% penalty If canceled within 7 business days deposit will be non-refundable.

Cruise Reservations
Not refundable if canceled within 30 days of departure.

Car Rental Reservations
Less than 3 days prior to rental date, first day rental will be charged. Group Reservations Cancellation policy will be advised at time of booking.

REFUND OF UNUSED SERVICES
Once a service has commenced, no refunds can be made for any specific tour accommodation, sightseeing and other services not taken.

DOCUMENTS
Travel documents will be issued according the different services rendered.

GROUND TRANSPORTATION
Ground transportation is provided in accordance with the itinerary by private car, van, minibus, midibus or motor coach depending on the size of the traveling party.

HOTELS
Hotels are listed in the applicable section of our Website. Unless otherwise specified, all rooms are "run of the house" of printing and may be changed without prior notice.

CRUISES
Accommodations are per description in the programs. Cruise lines and cruise ships may be substituted and itineraries slightly altered.

SEQUENCE OF TOUR PROGRAM
During the national and local holidays, certain periods of conventions, congresses and other unforeseen events, the Tour Operator may have to make last minute changes (subsequent to issuance of final itinerary) in the sequence of the tour. Tours that operate during holiday periods may necessitate changes in hotels and sightseeing. As museums schedules change, other visits may be substituted on day's museums are closed.

NOT INCLUDED IN THE TOUR RATES
Land rates do not include international flights between the countries and domestic flights in the country, unless stated in the itinerary. Any expenses in the passport costs, visas, airport departure taxes, photography fees payable at admission sites, excess baggage, forwarding of baggage and souvenirs, meals not specified on the itineraries, all personal expenses incurred at the hotels and the customary tips to drivers and guides, which are left to passengers discretion are not included.

RESPONSIBILITY
Traveltourturkey.com is responsible in making all the arrangements for everything specified in the services and itineraries. All of the carriers, hotels and other services provided in which we bring together in our tours work as independent contractors and are not agents or employees of the company. Nevertheless, all of the service provided bears Traveltourturkey.com 's guarantee and responsibility for quality service, which we provide all of our customers with. All travel documents issued by Traveltourturkey.com , in written paraphernalia or to the customer, are subject to the terms and conditions specified by the laws of Turkey. In case any of the services included in our tour packages cannot be provided at the time of the tour for reasons beyond the control of the company, than Traveltourturkey.com is responsible in providing equally comfortable and interesting alternatives. Any resulting difference resulting from customer's choice of the alternatives, shall be payable by the customer during their stay. Luggage is carried at the owner's risk and luggage insurance is recommended.

INSURANCE
Health, accident, luggage and trip-interruption insurance is strongly recommend.

RESERVATION DETAILS

1. Payment details will be informed to you with confirmation e-mail and those conditions will be valid for payments.

2. When a client's reservation request is confirmed, client's are free to request to receive/see all necessary documents of their reservation and Traveltourturkey.com guarantees this reservation.

3. Traveltourturkey.com doesn't have to report weather conditions without being asked by a client.

If you have any questions or need to modify a reservation, please call us at +9-0-212-4586565.

c. CANCELLATION TERMS FOR ONLY HOTELS BOOKING.

1. Cancellations must be reported to our reservation department 72 hours before the check-in date/time. For this proper cancellation, the fee will only be the $15 pre-payment as a service charge.

2. For anything less than 72 hours, your reservation status will be "No-Show". In this case the cancellation fee will be one night's charge.

3. For group/multiple reservations, the fee is the total cost of the group for one night.4. For no cancellation notification the full amount of the reservation will be charged to your credit card.

5. If there is any refunds to be made to your credit card, the time required for a transaction is at least 15 working days.

You agree to the Terms & Conditions of making any reservation through websites owned by Traveltourturkey.com .

TERMS OF SERVICE - HOT RATE HOTEL RESERVATIONS ONLY

Credit cards for Hot Rate hotel reservations will be charged the full amount for the reservation including all taxes and applicable service fees at the time of booking. Reservations may be changed or cancelled anytime within the appropriate hotels cancellations policy period at a charge indicated on the applicable website. Upon arrival and check in at a hotel, you are responsible for the entire length of stay. No refunds or credits will be issued for any nights reserved but not consumed. Cancellations made after the hotel cancel policy period has lapsed or no shows will be charged according to the hotels cancellation policy (although the cancellation charge usually equals one nights room rate plus tax, you should look to the specific hotels policies for the exact charges that you may incur). No contract will exist between you and Traveltourturkey.com (or its affiliates) until Traveltourturkey.com has sent you an email with a pre-payment voucher that you will present to the appropriate hotel at the time of your check in.